[rt-users] Query Help Please

[Mathew Snyder]

Seriously, can someone help please?  This is getting frustrating.

Mathew

Mathew Snyder wrote:
> My query:
> 
> 'Queue = "CustomerCare" AND ((Status = "open" AND LastUpdate > $startDate) OR
> (Status = "resolved" AND Resolved > $startDate))'
> 
> This, unfortunately, returns all resolved tickets (I'm not sure what it returns
> for open tickets).  How can I modify this to only return tickets that are open
> and updated according to the date held in $startDate and/or are resolved and
> have been resolved according to the date held in $startDate?
> 
> For the record, the date is one week prior to the day the script is run.
> 
> Mathew
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