[rt-users] RT 4

Nicolas Chuche nicolas.chuche at barna.be
Tue May 1 15:56:34 EDT 2007


> 3.  Queues
> 3a.  Let me define queue-wide variables that I can access in any template
> or scrip.  For instance, if my "UhOhBigProblems" address is
[...]
> 4.  Custom Fields
> 4a.  Allow me to have custom fields that are hidden in the ticket.  I would
> use these for process flow-control or just to store info that no one really

If I understand your needs, for those 2 you can perhaps use RT::Attribute.



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