[rt-users] 3.6.3 install not emailing ticket updates

[Barry Byrne]

Hi,

Having a problem whereby update emails to tickets are not being sent by
mail, although they do appear in the ticket history. I'm seeing the
following errors in the message log:

When I first click 'Reply':

May  2 13:55:37 hermes RT: Use of uninitialized value in substitution (s///)
at /usr/local/rt3/lib/RT/Interface/Web.pm line 617.
(/usr/local/rt3/lib/RT/Interface/Web.pm:617)
May  2 13:55:37 hermes RT: Encode::Guess failed: ; fallback to iso-8859-1
(/usr/local/rt3/lib/RT/I18N.pm:414)

There are two copies of the last line.


Then when I click 'Update':

May  2 13:57:00 hermes RT: Use of uninitialized value in pattern match (m//)
at /usr/local/rt3/lib/RT/Interface/Web.pm line 1390.
(/usr/local/rt3/lib/RT/Interface/Web.pm:1390)

There are four copies of this last line.


I also see the following log entry when a ticket is submitted via email to
the system - although it does appear to be correct in the system. And I do
get an email reply generated and sent successfully, so it would appear that
mail is working.

May  2 13:58:43 hermes RT: Scrip 23 Commit failed: syntax error at (eval
725) line 28, near ")         {" syntax error at (eval 725) line 46, near "}
}" (/usr/local/rt3/lib/RT/Action/UserDefined.pm:81)


In case it's of interest. This is with RT 3.6.3 installed via the ports on
FreeBSD 6.2 Release. Running with apache 2.2.4 and mod_perl. All ports are
up to date.

I saw another similar thread which mentioned updating CGI.pm - however I am
on the latest one (3.29).

This is a fresh RT 3.6.3 install, with a database originally from a 3.0.11
system. All upgrade scripts have been run on the database, and I haven't
noticed any other errors.

Any help would be very much appreciated as I can't progress with upgrading
our older system until I resolve this, in particular the responses not
getting emailed.

Many thanks,

Barry Byrne