[rt-users] Custom Status/Ticket disappears: Take 3

[Mathew Snyder]

I've looked through various files again.  Some new ones like Queue_Overlay.pm
adding my custom status to @DEFAULT_ACTIVE_STATUS.  However, since it appears to
be able to get the information somewhere else, the ActiveStatusArray method
never gets to the point where it has to use the default.

I can't find where it is getting its information from so it will show up in "10
Tickets I Own".  Any help will be appreciated.

Mathew
Keep up with me and what I'm up to: http://theillien.blogspot.com


Mathew Snyder wrote:
> I've got the status showing up in QuickSearch and it displays the tickets
> therein.  However, I can't seem to figure out how to adjust "10 Tickets I Own"
> section.  The search for that only lists new, open or stalled tickets.  Where do
> I adjust this query.  I've looked in several files under Elements/ but can't
> find the file containing this query.
> 
> Mathew
> 
> Torsten Brumm wrote:
>> Here is a simple example for quicksearch:
>> <div class="ticket-overview">
>> <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "",
>>    titleright => loc("Edit"), titleright_href =>
>> $RT::WebPath.'/Prefs/Quicksearch.html' &>
>> <& /Elements/QueueSummary,
>>    cache => 'quick_search_queues',
>>    queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') &&
>> !exists $unwanted->{$_->Name} },
>>    conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
>>                    {cond => "Status = 'open'", name => loc ('open') },
>>                    {cond => "Status = 'accepted'", name => loc
>> ('accepted') },
>>                    {cond => "Status = 'implement'", name => loc
>> ('implemented') },
>>                    {cond => "Status = 'approved'", name => loc
>> ('approved') },
>>                    {cond => "Status = 'stalled'", name => loc ('stalled') },
>>                    {cond => "Status = 'pending'", name => loc
>> ('pending') },
>>                    {cond => "Status = 'authorized'", name => loc
>> ('authorized') },
>>                    {cond => "Status = 'resolved'", name => loc
>> ('resolved') }] &>
>> </&>
>> </div>
>> <%INIT>
>> my $unwanted =
>> $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {});
>> </%INIT>
>>
>> i had to add my custom status to this file.
>>
>> For the rest like tickets i own and so on, its enough if you go to edit
>> in this module and edit the search string.
>>
>> Torsten
>>
>> 2007/4/18, Mathew Snyder < theillien at yahoo.com
>> <mailto:theillien at yahoo.com>>:
>>
>>     I used the method in the wiki for adding a custom active status to my
>>     configuration (development box).  It shows up fine.  However, when I
>>     select it,
>>     ticket I've applied it to disappears from my list of owned
>>     tickets.  How can I
>>     adjust this to force the ticket to stay available the way stalled does?
>>
>>     Thanks
>>     Mathew
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>>
>> -- 
>> MFG
>>
>> Torsten Brumm
>>
>> http://www.torsten-brumm.de <http://www.torsten-brumm.de>
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