[rt-users] Tryin to disable automatic User creation

[oakcluster]

Kevin,
Thank you for the prompt reply.
Your suggestion was great and although I need to modify a few more 
things then just CreateTicket, the CreateTicket rights was the key to 
the solution.


Kevin Falcone wrote:
>
> On May 10, 2007, at 11:26 PM, oakcluster wrote:
>
>> I would like to disable the automatic creation of users that is done 
>> via email.
>> We use RT only for a very select group of people and try to keep it 
>> tightly controlled. The main reason for this is maintenance. We are 
>> not staffed to handle
>> the care and feeding of RT on a large scale and we are only 
>> evaluating it right now. Still people talk and so we are getting 
>> request from people that are not in our test groups. Since the groups 
>> are small it is not impractical to manually add and delete users at 
>> this point. So I just need a way to turn off that automatic user 
>> creation.
>
> Instead of granting the group Everyone the CreateTicket right, only 
> grant Privileged the CreateTicket
> right. This will prevent incoming mail/tickets from creating new users 
> and the mail will be rejected.
>
> -kevin
>
>>
>> I read the RT_Siteconfig.pm and found the following:
>>
>> # If $SenderMustExistInExternalDatabase is true, RT will refuse to
>> # create non-privileged accounts for unknown users if you are using
>> # the "LookupSenderInExternalDatabase" option.
>> # Instead, an error message will be mailed and RT will forward the
>> # message to $RTOwner.
>> #
>> # If you are not using $LookupSenderInExternalDatabase, this option
>> # has no effect.
>> #
>> # If you define an AutoRejectRequest template, RT will use this
>> # template for the rejection message.
>>
>> I created an AutoRejectRequest template
>>
>> and set the following:
>>
>> Set($LookupSenderInExternalDatabase, 1);
>> Set($SenderMustExistInExternalDatabase , 1);
>>
>> However I received no rejection notices, just our standard ticket 
>> creation with username and password information in the email.
>>
>> I checked the book, Wiki and google. I searched through all of the 
>> code under /opt/rt3 and found no references
>> to the variables above (except of course in the config file), leading 
>> me to believe that this functionality is not implemented.
>>
>> If anyone knows of anyway to turn off the automatic user creation I 
>> would appreciate it.
>> Or if you have suggestion as to where I could implement the code to 
>> use these parameters, that would be helpful too.
>>
>> Thank you.
>>
>>
>>
>>
>>
>>
>>
>>
>>
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>
> Discover RT's hidden secrets with RT Essentials from O'Reilly 
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