[rt-users] Same user has several e-mail addresses

[Gene LeDuc]

Hi All,

I think I saw this issue brought up in the list or on the wiki a couple (or 
few) months ago, but I haven't been able to find the posts.  One of my 
users is using an address (not seen before by RT) other than his 
"requestor" address to reply to tickets, and his reply is going to the bit 
bucker rather than being added to the ticket because RT won't create a new 
acct for him.  Since this user will be a pretty regular ticket creator, I'd 
like to associate both e-mail addresses to the same acct.  I'd appreciate 
it if someone could point me to where this was already discussed.

Thanks,
Gene



-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University