Re: SV: SV: [rt-users] Charset error in subject when using Danish letters (æøå / ÆØÅ)

[Jesse Vincent]

On May 18, 2007, at 2:40 AM, Brian Kjelin Olsen wrote:

> No, I haven't heard of any having the same problem with Danish  
> letters in the subject only.

If there are other message headers with Danish characters, do they  
get similarly mangled? Are the characters typed in as unicode or  
latin-1? Does it happen only with one mail client or with many? Are  
there clients it doesn't happen iwth?


> Med venlig hilsen / Best regards
> Brian Kjelin Olsen
> Schilling A/S
>
> -----Oprindelig meddelelse-----
> Fra: Jesse Vincent [mailto:jesse at bestpractical.com]
> Sendt: 16. maj 2007 18:35
> Til: Brian Kjelin Olsen
> Cc: RT Users
> Emne: Re: SV: [rt-users] Charset error in subject when using Danish  
> letters (æøå / ÆØÅ)
>
>
> On May 16, 2007, at 6:38 AM, Brian Kjelin Olsen wrote:
>
>> Hi Jesse
>>
>> I'm sorry that this reply was delayed, but several other tasks were
>> impediment for continuing this issue. Nevertheless, it is still an
>> issue we haven't bin able to solve even though several people have
>> suggested changes of various settings.
>>
>> You asked for the Perl and Mime version and about the database and
>> webui setup.
>> - MimeTools version is: 5.420. The encode version was: 2.01 but is
>> upgraded to 2.20
>> - Perl version is: v5.8.5 built for i386-linux-thread-multi
>> - DB (Oracle) and webui looks alright - no strange conversions...
>>
>> Everything looks right - except for the subject in e-mails returned
>> from RT...
>> There are no problems with Danish letters in the mail body.
>
> Has anyone else seen this issue? (Finding commonalities would help
> track it down)
>
>
>> Med venlig hilsen / Best regards
>> Brian Kjelin Olsen
>> Schilling A/S
>>
>> -----Oprindelig meddelelse-----
>> Fra: Jesse Vincent [mailto:jesse at bestpractical.com]
>> Sendt: 25. april 2007 15:40
>> Til: Brian Kjelin Olsen
>> Cc: RT Users
>> Emne: Re: [rt-users] Charset error in subject when using Danish
>> letters (æøå / ÆØÅ)
>>
>>
>> On Apr 25, 2007, at 5:26 AM, Brian Kjelin Olsen wrote:
>>
>>> During our correspondence with our customers by mail through the RT
>>> system, the Danish letters (æøå / ÆØÅ) is getting unreadable when
>>> they are placed in the subject.
>>> Any ideas would be most welcome.
>>>
>>> Example:         "Subject: Fwd: [support.schilling.dk #120841]
>>> Sÿgefunktion på kunde. ÿBLEGRÿDÿ - ÿblegrÿdå"
>>> Correct subject: "Subject: Fwd: [support.schilling.dk #120841]
>>> Søgefunktion på kunde. ÆBLEGRØDÅ - æblegrødå"
>>>
>>
>>
>> What Perl version are you running? Are you current on MIME::Tools and
>> Encode? Is it right in the database and/or webui?
>>
>>
>

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