[rt-users] Customize Permission Denied email

[Gauthier, Eric L]

Hello,

Generally, we restrict access to a request so that only addresses
associated with the request can post to it.  From time to time, someone
is listed as a CC with one email address, which forwards mail to a
second one.  When they reply, they get a "Permission Denied" response as
their secondary email address isn't associated with the request.

Is there an easy way to modify the "Permission Denied" response message
to add in a few lines of text?  We're looking to just add a sentence
explaining why the bounce occurred and recommending that they use the
web interface.

Thanks,


Eric Gauthier
  Network Engineer
  617-353-8218 ~^~ elg at bu.edu
Boston University - Information Technology