[rt-users] Surveys

[Stephen Turner]

At Wednesday 5/23/2007 11:24 AM, José de Paula Eufrásio Júnior wrote:
>Hey, I need to do one of those "costumer 
>satisfaction surveys" on random ticket closings. 
>I'm thinking in a Script to open a new ticket 
>about a survey and using an external app to do the actual survey stuff.
>
>Unless someone has a better idea :)
>
>[]s
>Jose P. E. Junior

Hello Jose.

We did something similar for a customer, with the 
survey itself being handled outside of RT, and it 
seems to work well. We created a scrip that sends 
mail on first resolve of a ticket, with the email 
message containing a link to the external survey 
page. The only difference for your requirement is 
to write a custom condition in the scrip that 
does random closings rather than first-closing.

Steve