[rt-users] RT 4

[Tom Lanyon]

On 25/05/2007, at 11:10 AM, Mathew Snyder wrote:

>>     - Customer database and the ability to track tickets per customer
>
> But this is what RT does anyway

RT is currently *not* a customer database, it is a ticketing system.

We are getting pressured to move to systems like NetSuite or SugarCRM  
because they have built in ticketing systems providing similar  
functionality to RT and also manage all of the customer information  
and relations.