[rt-users] RT CLI and multiple lines

[Ham MI-ID, Torsten Brumm]

Hi RT Users,

again a question/problem with RT CLI, again mulitple lines. I'm trying
to create a ticket in interactive mode (-e) with more then one line of
text.

 

I'm using this: /opt/rt3/bin/rt create -t ticket -e set subject='TEST
30.5.2007 from CLI' and this brings me to the Editor:

 

# Required: id, Queue

 

id: ticket/new

Queue: General

Requestor: root

Subject: TEST 30.5.2007 from CLI

Cc: torsten.brumm at kuehne-nagel.com

AdminCc:

Owner: root

Status: new

Priority: 50

InitialPriority: 20

FinalPriority: 90

TimeEstimated:

Starts: 2007-05-30 08:05:29

Due: 2007-05-31 08:05:29

Text: ONE LINE

 

In this case, with one line it works well, but if I try to set another
line (CR/LF) it brings this:

 

# Please resubmit with errors corrected.

 

--

 

# Syntax error.

 

id: ticket/new

Queue: General

Requestor: root

Subject: TEST2 30.5.2007 from CLI

Cc:

AdminCc:

Owner:

Status: new

Priority:

InitialPriority:

FinalPriority:

TimeEstimated:

Starts: 2007-05-30 08:08:12

Due: 2007-05-30 08:08:12

Text: LINE 1 and RETURN after

>> Line2

Line3

 

I have checked the rt cli tool for this hint from Philip klime I think:

 

> --- bin/rt      2006-09-28 08:53:43.000000000 -0400

> +++ /opt/rt3/bin/rt     2006-09-25 10:48:09.000000000 -0400

> @@ -388,7 +388,7 @@

>           elsif (/^set$/i) {

>               my $vars = 0;

> 

> -            while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/xms)
{

> +            while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/) {

>                   my ($key, $op, $val) = ($1, $2, $3);

>                   my $hash = ($op eq '=') ? \%set : ($op =~ /^\+/) ?

> \%add : \%del;

 

The line looks correct.

 

Any ideas? How do you use the RT CLI with more then one line of text? Do
I something wrong?

 

Thanks

 

Torsten

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