[rt-users] Message not recorded...permission denied

[John Wells]

> Check the rights on the queue and make sure they can update tickets.we had this happen to us.

Indeed...now that I think about it, this is the issue. Our tickets come in on an Incoming queue, but then are moved around. We had ReplyTo set on the incoming queue for everyone, but not the other queues.

Thanks for your help!
John

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