[rt-users] Unowned Tickets list

[Kobus Bensch]

Hi

I saw an email from an RT user regarding unowned tickets. I have a 
similar problem where it appears all users see all unowned tickets. And 
search I may I am unable to find the correct combination of rights to 
prevent this except for the users belonging to all groups.

I have the following setup:

User A belongs to group A. Queue Comp1 has group a as membership with 
the following rights for the group and the queue:
Queue group rights


      Current rights

/(Check box to revoke right)/
CommentOnTicket
CreateTicket
OwnTicket
ReplyToTicket
SeeQueue
StealTicket
TakeTicket
Watch

Group rights


      Current rights

/(Check box to revoke right)/
SeeGroup

Can you perhaps let em know where I am going wrong.

Thanks in advance

Kobus
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