[rt-users] AW: RT Patch: Better handling of HTML UTF8 Mails

Ruslan Zakirov ruz at bestpractical.com
Fri Nov 2 10:49:03 EDT 2007


I didn't look into the patch yet, but could you please write a very
simple email in outlook and store full email as outlook sends it, so
we can add it into our test suite to make sure everything will be fine
later.

On 11/2/07, Torben Nehmer <torben.nehmer at cancom.de> wrote:
>
>
>
>
> Hi again,
>
>
>
> this time with a body:
>
>
>
> The patch I've sent will expand RTs charset handling to HTML Parts of
> incoming E-Mail. This will greatly improve RTs interoperability especially
> with Outlook, which sends HTML Mail by default. I am not sure if I really
> got all the neccessary places, but it works fine here. Without this patch,
> almost all Outlook sent HTML mails have broken special characters when being
> displayed in the RT Web interface.
>
>
>
> I hope that this could actually go into the main distribution to save me
> from having to patch RT after every upgrade.
>
>
>
>
>
> Yours,
>  Torben Nehmer
>
> -------
>  Torben Nehmer
>  Diplom Informatiker (FH)
>  Business System Developer
>
> CANCOM Deutschland GmbH
>  Messerschmittstr. 20
>  89343 Scheppach
>  Germany
>
> Tel.: +49 (0)8225 - 996-1118
>  Fax: +49 (0)8225 - 996-41118
>  torben.nehmer at cancom.de
>  www.cancom.de
>
> CANCOM Deutschland GmbH
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>
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-- 
Best regards, Ruslan.


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