[rt-users] [Fwd: Create Ticket but only if Custom Field is...]

[Todd Chapman]

Your code will never make it past the first "return 1". So why is the
rest of it there? The code makes no logical sense!

----------------
Now playing: The Decemberists - When The War Came
http://foxytunes.com/artist/the+decemberists/track/when+the+war+came

On 11/5/07, Matt Westfall <mwestfall at factory7.com> wrote:
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> They are condition checks.  Only 1 of them needs to be met.  That's why
> they are return 1.  If any of them are True, then the scrip should run
> the template.
>
> Todd Chapman wrote:
> > The code you posted makes no sense. It has a bunch of "return 1"
> > statements in it so most of it will never be executed. Clean it up and
> > post it and I'll help.
> >
> > ----------------
> > Now playing: The Decemberists - California One/Youth and Beauty Brigade
> > http://foxytunes.com/artist/the+decemberists/track/california+one+youth+and+beauty+brigade
> >
> > On 11/5/07, Matt Westfall <mwestfall at factory7.com> wrote:
> > I wish someone would please help me with this relatively simple task.  I
> > bought the RT Essentials book, and the only example it has is creating a
> > new ticket off of a straight Resolve with no conditions.
> >
> > Can someone please help me with this!?!?!
> >
> >
> > I'm having the hardest time figuring out how to create a ticket based on
> > the status of a Custom Field.
> >
> > I have two Custom Fields
> >
> > 1: Billable
> > It's a select one field with values of:
> >    Yes
> >    No
> >    Covered
> >    Gratis
> >
> > 2: Followup
> >  It's a select one field with values of:
> >     Yes
> >     No
> >
> > I have the two corresponding scrips written:
> >
> > 1: Invoice
> >
> > Condition: User Defined
> > Action: Create Tickets
> > Template: Generate-Invoice
> >
> > Custom Condition:
> > return 0 unless $trans->Type eq "Resolve";
> >
> > return undef unless
> > ($self->TicketObj->FirstCustomFieldValue('Name_of_your_Custom_Field') =~
> > /Yes/i);
> > return 1;
> > return undef unless
> > ($self->TicketObj->FirstCustomFieldValue('Name_of_your_Custom_Field') =~
> > /Gratis/i);
> > return 1;
> >
> > return undef unless
> > ($self->TicketObj->FirstCustomFieldValue('Name_of_your_Custom_Field') =~
> > /Covered/i);
> > return 1;
> >
> > 2:
> >
> > Condition: User Defined:
> > Action: Create Tickets:
> > Template: generate-followup
> >
> > Custom Condition:
> >
> > return 0 unless $trans->Type eq "Resolve";
> >
> > return undef unless ($self->TicketObj->FirstCustomFieldValue('Followup')
> > =~ /Yes/i);
> > return 1;
> >
> >
> > I have two corresponding templates created:
> >
> > 1:
> > ===Create-Ticket: generate-invoice
> > Queue:  Accounting
> > Subject: Invoice: { $Tickets{'TOP'} -> Subject() }
> > Requestor: {$Tickets{'TOP'}->OwnerObj->EmailAddress() }
> > RefersTo:  {$Tickets{'TOP'}->Id() }
> > Content: Please generate an invoice for this customer.
> > Billable was set to:
> > {$Tickets}{'TOP'}->TicketObj->FirstCustomFieldValue('Billable')}
> >
> > Billable hours was set to:
> > {$Tickets}{'TOP'}->TicketObj->FirstCustomFieldValue('Billable Hours')}
> > Please refer to previous ticket for more information.
> > ENDOFCONTENT
> >
> > 2:
> > ===Create-Ticket: generate-followup
> > Queue:  Customer Service
> > Subject: Invoice: { $Tickets{'TOP'} -> Subject() }
> > Requestor: {$Tickets{'TOP'}->OwnerObj->EmailAddress() }
> > RefersTo:  {$Tickets{'TOP'}->Id() }
> > Content: A follow up was requested on this ticket.  Please refer to
> > previous ticket for more information.
> > ENDOFCONTENT
> >
> >
> > I then created a test ticket with Billable set to Yes and Followup to
> > Yes, and neither ticket spawned!!!
> >
> > Help please!!!
> >
> > Thanks in advance,
> > Matt Westfall
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