[rt-users] [Fwd: Create Ticket but only if Custom Field is...]

Todd Chapman todd at chaka.net
Mon Nov 5 15:23:37 EST 2007


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On 11/5/07, Matt Westfall <mwestfall at factory7.com> wrote:
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> There are two TransactionObj there.  So would
>
> unless ( $self->TransactionObj->Type eq "Resolved" &&
> $self->TransactionObj->Field == FIELD_ID )
>        { return 0; }
>
> return 0 unless $self->TicketObj->FirstCustomFieldValue('Followup') =~
> /Yes/i;
>
> 1;
>
>
> The first check would 1) ensure that the ticket is being resolved &&
> That the CustomField is Set.
>
> Then if Followup is Yes, it would then return 1?
>
> What is the purpose of self->transactionobj->Field == ####??
>

That part doesn't make sense. Get rid of it.

> Should I just be checking for if it's Resolved, and if so, checking value?
>

Yes.

> Thanks,
> Matt
> Tim Wilson wrote:
> >>>> On Mon, Nov 5, 2007 at  1:41 PM, in message <472F7200.8080507 at factory7.com>,
> > Matt Westfall <mwestfall at factory7.com> wrote:
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> >
> >> I did see that page on the Wiki.  However, I am trying to take an action
> >>  when the ticket is resolved, and if a custom field is something.
> >
> > On this part...
> >
> > unless (
> >  ( $self->TransactionObj->Type eq "CustomField"
> >    &&  $self->TransactionObj->Field == FIELD_ID )
> >  ||  $self->TransactionObj->Type eq "Create"
> >  ) {
> >    return 0;
> > }
> >
> > return 0 unless $self->TicketObj->FirstCustomFieldValue('CUSTOM_FIELD_NAME') =~ /CUSTOM_FIELD_VALUE/i;
> >
> > 1;
> >
> > You could probaby change the TransactionObj type to "Resolved."
> >
> > -Tim
> >
> >
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