[rt-users] [Fwd: Create Ticket but only if Custom Field is...]

[Kenneth Crocker]

Matt,


	Make sure the stage is set to "TransactionBatch". Then, if the Custom 
Field is supposed to have already been modified BEFORE the transaction 
to resolve, you might try something like this:

# condition execution on trans new status & ticket Custom Field value

my $ticket = $self->TicketObj;
my $trans = $self->TransactionObj;

return ($trans->Type eq "Status" &&
         $trans->NewValue eq "resolved" &&
         $ticket->FirstCustomFieldValue('Your CF Name') eq "whatever");


	If both are to happen at the same time, then try this:

# condition execution on trans new status & new trans Custom Field value

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;

if  ($trans->Type eq 'CustomField')
     {my $cf = new RT::CustomField($RT::SystemUser);
         $cf->LoadByName(Queue => $ticket->QueueObj->id,
          Name => "Your CF Name");
      return 0 unless $cf->id;
      if  ($trans->Field == $cf->id &&
           $trans->NewValue eq "whatever")
           {
            return 0 unless ($trans->Type eq "Status" &&
                             $trans->NewValue eq "resolved")
           }
     }

return 0;


	Hope this helps.


Kenn
LBNL


On 11/5/2007 12:14 PM, Matt Westfall wrote:
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> There are two TransactionObj there.  So would
> 
> unless ( $self->TransactionObj->Type eq "Resolved" &&
> $self->TransactionObj->Field == FIELD_ID )
>        { return 0; }
> 
> return 0 unless $self->TicketObj->FirstCustomFieldValue('Followup') =~
> /Yes/i;
> 
> 1;
> 
> 
> The first check would 1) ensure that the ticket is being resolved &&
> That the CustomField is Set.
> 
> Then if Followup is Yes, it would then return 1?
> 
> What is the purpose of self->transactionobj->Field == ####??
> 
> Should I just be checking for if it's Resolved, and if so, checking value?
> 
> Thanks,
> Matt
> Tim Wilson wrote:
>>>>> On Mon, Nov 5, 2007 at  1:41 PM, in message <472F7200.8080507 at factory7.com>,
>> Matt Westfall <mwestfall at factory7.com> wrote: 
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>>> I did see that page on the Wiki.  However, I am trying to take an action
>>>  when the ticket is resolved, and if a custom field is something.
>> On this part...
>>
>> unless (
>>  ( $self->TransactionObj->Type eq "CustomField"
>>    &&  $self->TransactionObj->Field == FIELD_ID )
>>  ||  $self->TransactionObj->Type eq "Create"
>>  ) {
>>    return 0;
>> }
>>
>> return 0 unless $self->TicketObj->FirstCustomFieldValue('CUSTOM_FIELD_NAME') =~ /CUSTOM_FIELD_VALUE/i;
>>
>> 1;
>>
>> You could probaby change the TransactionObj type to "Resolved."
>>
>> -Tim
>>
>>
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