[rt-users] Mailgate: Could not record email: Could not load a valid user

[James Moseley]

For external users to open tickets for a given queue via email, you've got
to set the group permissions on that queue so that the group 'everyone' has
the right to create tickets.


James Moseley




                                                                           
             "Gary Holmes"                                                 
             <linedancer at gmail                                             
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                                       [rt-users] Mailgate: Could not      
                                       record email: Could not load a      
             11/07/2007 11:15          valid       user                    
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Hi,

I'm coming back to RT after an extended break. Installed RT 3.6.5 on
Ubuntu 7.10 server. Web interface up OK. Can create tickets there.
Mailgate fails with this error:

Could not record email: Could not load a valid user
(/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)

We want to use RT for external customers, so the mailgate is key.

Any ideas?

Thanks,
Gary
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