[rt-users] handling bounce messages - rtbouncehandler?

[Patterson, Craig]

Geoff,

We had a similar issue with Out of Office reply's from Outlook.  What we
did, quite simply, was to create a rule in Outlook that automatically
marked those messages as read, which caused the program we used to fetch
the mail to ignore those emails.  Seems like you could do something
similar depending on how you handle your email.

Craig

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Geoff
Roberts
Sent: Thursday, November 08, 2007 10:53 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] handling bounce messages - rtbouncehandler?

Hi,

I have the issues listed below, and searching through the Wiki and
archives it 
seems my problem may best be handled by rtbouncehandler. Could someone
who 
has used rtbouncehandler see if my assumption is correct please?

The other problem is I can't seem to find any link on the Wiki to
download 
rtbouncehandler: http://wiki.bestpractical.com/view/RtBounceHandler

I also haven't found it in the mail list archives as an attachment.

My problems are twofold:

a) every now and then one of our support personnel will travel.
Inevitably 
their inbox will fill up. We then get a string of new tickets created in
our 
support queue under the following scenario.

Since these users are Watchers, admins or CCs on various tickets emails
get 
sent to the user when there is a change/update to the ticket. These
emails 
then get bounced with a "mailbox full" message from the mail server - in
turn 
the bounce message creates a new ticket, which in turn creates a new
bounce 
message in a never ending and escalating loop.

b) The usual odd spam that makes it past the spam filter and gets
bounced with 
an incorrect delivery address.

Will rtbouncehandler help and if so, where can I download a copy? If not
are 
there any other suggestions to fix the issue?

Kind regards,

Geoff

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