[rt-users] Email Question

Todd Chapman todd at chaka.net
Sun Nov 11 10:52:21 EST 2007


See NotifyActor in RT_SiteConfig.pm.

On 11/11/07, Deepika Bhatia <Deepika.Bhatia at prosum.com> wrote:
>
>
>
>
> All:
>
>
>
> I have my current production version which is on version 3.4.2 When I create
> a new ticket I receive an email as a requestor and also an email as an
> AdminCc since I am setup as an AdminCc on the queue that I am creating the
> ticket in.
>
>
>
> I am testing the latest version of RT on 3.6.5 with the same data setup from
> 3.4.2  and when I create a new ticket in RT using the RT interface I only
> receive one email as a Requestor. But I don't receive the email as an
> AdminCc. If I create the ticket from my outlook by sending an email to RT I
> receive both the emails as a requestor and also as an AdminCc.  Why is that?
> Is that normal functionality of version 3.6.5?
>
>
>
> The same thing happens, when I try to resolve a ticket for which I was the
> requestor as well. And I don't receive any email when I resolve the ticket.
>
>
>
> Please comment.
>
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~
>
> Deepika Bhatia
>
> Sr. Manager
>
> Prosum Technology Services
>
>
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