[rt-users] Custom Field - Date time

[Canale, Marc]

I'm running into this same problem.  If a "ticket" happened earlier but it
wasn't opened until an hour or two later we need to record when the actual
"ticket" happened.  I haven't had any luck with the regex for the custom
field, it appears to completely drop the entered date if it doesn't match
instead of telling the user he/she entered it wrong.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Deepika
Bhatia
Sent: Monday, November 12, 2007 7:53 PM
To: Jesse Vincent
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Custom Field - Date time

I need these fields for custom reporting purposes where the users can enter
the date time and it not entered by the system at all. Also there are other
business needs for which I need two other datetime custom fields also.

Deepika.
-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Monday, November 12, 2007 4:46 PM
To: Deepika Bhatia
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Custom Field - Date time




On Mon, Nov 12, 2007 at 04:34:49PM -0800, Deepika Bhatia wrote:
> All:
>
> I would like to create a custom field which can capture the date and time
the ticket was worked on, i.e the start datetime and end datetime. What
should be the validation  for this custom field, so that the date and time
are recorded in the proper format.

Why not use the "Started" and "Completed" fields RT already has?

> Thanks in advance for the response.
>
> ~~~~~~~~~~~~~~~~~~~~~~~
> Deepika Bhatia
> Sr. Manager
> Prosum Technology Services
>

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