[rt-users] How to Configure RT_MAILGATE with MS Exchange

[Helmuth Ramirez]

Hi Leke,

  We are an Exchange shop as well running Postfix on the RT server with
the Exchange as its Smarthost.

 

We created accounts within AD with our "company friendly" queue e-mail
addresses, one for correspondence and one for comments, these are
configured to forward to an AD Contact which has the RT queue e-mail
address (e-mail pointing to the actual RT server).  

 

Ticket flow goes like this:

 

End user e-mails friendly name -> friendly name forwards to RT Contact
-> Postfix receives e-mail, does the mailgate procedure

 

Any correspondence through RT will always have the friendly name since
he Reply setting within RT is set to the "company friendly" address.

 

Hope that helps some.

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Leke
Fasola
Sent: Tuesday, November 13, 2007 1:37 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] How to Configure RT_MAILGATE with MS Exchange

 

Hello All,

 

I just completed installation of rt3 succesfully but I don't know how to
make it communicate with my MS exchange.

 

can somebody explain how to to make rt3 send/receive mail to/fro MS
exchange.  Both rt3 and ms exchange servers are on the same LAN.

 

Thank you.

 

Leke

 

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