[rt-users] RT feature question on rights inheritance

Schincke, Keith D. (JSC-IT)[MEI] Keith.D.Schincke at nasa.gov
Tue Nov 20 11:57:38 EST 2007


Hey Jesse,

My current configuration has about two dozen queues defined. All but one
of the queues essentially have the same rights granted (all admins can
see, create and update tickets). However, one queue is visible/usable by
a small group of users and hidden/unusable to the rest. 

If I have to make an update to the settings of the general queues (like
add ShowOutgoingEmail), I have to go into each queue separately to grant
the right. I am not able to use the global rights since that will apply
the new rights to the hidden queue.

If there was a queue configuration option to not inherent the global
rights, I could use it on my special queue and manage the rest from the
global rights. 

Let me know if you have any questions.

Keith

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Tuesday, November 20, 2007 10:32 AM
To: Schincke, Keith D. (JSC-IT)[MEI]
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT feature question on rights inheritance




On Mon, Nov 19, 2007 at 11:35:33AM -0600, Schincke, Keith D.
(JSC-IT)[MEI] wrote:
> I am currently using RT 3.6.1 from debian stable. 
> 
> Is it possible in this version or a future version for a queue not to 
> inherit the global queue rights?

It's not currently planned. Can you describe in a bit more detail what
you're trying to accomplish? There might be another way to get you the
behaviour you want.

Best,
Jesse
 
> Keith
> 
> 

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