[rt-users] RTFM 'rebranding'.

sfructus at asset-control.com sfructus at asset-control.com
Wed Nov 21 03:00:24 EST 2007


I asked a while ago to replace RTFM by "Knowledge Base" and answer was 
provided:

You have to make changes at 2 major places:
1.      /opt/rt3/share/html/Callbacks/RTFM/Elements/Tabs/Default 
change loc('RTFM') to loc('your text')
 
   2. /opt/rt3/share/html/RTFM/Elements/Tabs
change loc('RTFM') to loc('your text')
 I did that and has worked as nice



Mike Pountney <Mike.Pountney at semantico.com> 
Sent by: rt-users-bounces at lists.bestpractical.com
11/20/2007 06:02 PM

To
rt-users at lists.bestpractical.com
cc

Subject
[rt-users] RTFM 'rebranding'.







Hi all,

I'm new to the list, but a long time RT user. A big Hey! to Jesse as 
well - i met you briefly at the UKUUG training session last month - it 
was very useful, thanks.

Anyhoo - onto my query:

We've just installed RTFM, as I know it is going to work well for 
serving our documentation to our clients via the RT interface they are 
already comfortable with.

However, my director is a little concerned about the name - our end 
users are savvy enough to know all, um, 'translations' of the acronym, 
but are not necessarily techie enough to take it as a joke.

Which sucks, but them's the breaks.

Is there any easy way to rebrand it? I seem to remember Jesse talking 
about it in the tutorial, but that it maybe wasn't as easy as changing a 
setting in the Makefile.PL.

Thanks,

mike


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