[rt-users] SLA timers?

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Wed Nov 21 08:26:49 EST 2007


You could set up a queue for each SLA that autosets the due date with
the create scrip.  The wiki has examples of a lot of scrips that should
help you cobble one together.


Wouter van den Bergh wrote:
>
> Hi,
>
>  
>
> I am wondering is its possible to create an SLA with for example 8
> hours, and that when some one creates a ticket, they select the SLA,
> and a timer go’s running with that ticket that shows how much time is
> left on working on the ticket. Is this possible in RT, and if yes,  is
> there some documentation on this I can read about?
>
>  
>
> Cheers,
>
>  
>
> Met vriendelijke groet,
>
>
>
> Wouter van den Bergh, Customer Support Engineer 2nd Line
>
> Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/>
>
> Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80,
> Fax: +31 (0)20 798 98 05
>
>
>
> CSC at nl.easynet.net
>
>  
>
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