[rt-users] Manager Approval on tickets

[matt wells]

We have a queue that we put things in to get permission to work on DNS
and so on..
Has anyone had any luck a scrip that would attach a 'Reminder' to a
ticket in the queue called 'work'?
What I was thinking is that I create a ticket in 'work' because I want
to build a new DNS server.
When I create the ticket it puts in a reminder assigned to my boss 'Tjones'.
That way when he logs in he see right away on his screen that he needs
to approve my request.