[rt-users] Create Ticket on Resolve, but only if Custom Field is.... (Repost for the 15th time)

[Gene LeDuc]

Hi Matt,

There's an error here:

>return 0 unless $self->TransactionObj->Type eq "Resolved";

Use
   $self->TransactionObj->Type eq "Status" && 
$self->TransactionObj->NewValue eq "resolved"

Regards,
Gene

At 03:24 PM 11/20/2007, Matt Westfall wrote:
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>OK, I am getting ever so closer to getting this to work.
>
>I have two Custom Fields:  Billable and Followup.
>
>I want to create a followup ticket if Followup is Yes.
>I want to create an invoice ticket if Billable is Yes/Covered/or/Gratis
>
>Here is my Billable scrip code:
>
>Condition User Defined
>Action Create Tickets
>Template Global Template Create-Invoice
>
>return 0 unless $self->TransactionObj->Type eq "Resolved";
>return 0 unless $self->TicketObj->FirstCustomFieldValue('Billable') =~
>/Yes/i;
>return 0 unless $self->TicketObj->FirstCustomFieldValue('Billable') =~
>/Covered/i;
>return 0 unless $self->TicketObj->FirstCustomFieldValue('Billable') =~
>/Gratis/i;
>$RT::Logger->debug("Scrip running");
>1;
>
>and the Billable Template:
>
>===Create-Ticket: generate-invoice
>Queue:  Accounting
>Subject: Invoice: { $Tickets{'TOP'} -> Subject() }
>Requestor: {$Tickets{'TOP'}->OwnerObj->EmailAddress() }
>RefersTo:  {$Tickets{'TOP'}->Id() }
>Content: Please generate an invoice for this customer.
>Billable was set to:
>{$Tickets}{'TOP'}->TicketObj->FirstCustomFieldValue('Billable')}
>
>Billable hours was set to:
>{$Tickets}{'TOP'}->TicketObj->FirstCustomFieldValue('Billable Hours')}
>Please refer to previous ticket for more information.
>ENDOFCONTENT
>
>For Followup:
>
>Condition User Defined
>Action Create Ticket
>Template Global Template Generate-Followup
>
>===Create-Ticket: generate-followup
>Queue:  Customer Service
>Subject: Invoice: { $Tickets{'TOP'} -> Subject() }
>Requestor: {$Tickets{'TOP'}->OwnerObj->EmailAddress() }
>RefersTo:  {$Tickets{'TOP'}->Id() }
>Content: A follow up was requested on this ticket.  Please refer to
>previous ticket for more information.
>ENDOFCONTENT
>
>
>When I resolve a ticket which has Yes in both fields, there are various
>entries in the /var/log/messages, but none of them refer to scrip 22 or 23.
>
>- From the RT_Config.pm debug messages should go to syslog or
>/var/log/messages, but nothing is mentioned there.
>
>I would greatly appreciate any help in finally nailing this down.
>
>
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University