[rt-users] SLA timers?

[Ruslan Zakirov]

There is RT-Extension-SLA in our public repository. It's almost ready
for production, but havn't got much testing, yet. It has pretty good
documentation.

On Nov 21, 2007 2:10 PM, Wouter van den Bergh
<wouter.van.den.bergh at nl.easynet.net> wrote:
>
>
>
>
> Hi,
>
>
>
> I am wondering is its possible to create an SLA with for example 8 hours,
> and that when some one creates a ticket, they select the SLA, and a timer
> go's running with that ticket that shows how much time is left on working on
> the ticket. Is this possible in RT, and if yes,  is there some documentation
> on this I can read about?
>
>
>
> Cheers,
>
>
>
> Met vriendelijke groet,
>
>
>
>  Wouter van den Bergh, Customer Support Engineer 2nd Line
>
>  Easynet Nederland B.V., http://www.easynet.nl
>
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>  CSC at nl.easynet.net
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>
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-- 
Best regards, Ruslan.