[rt-users] Scrip condition input request

[Todd Chapman]

Matt,

You can either use a custom condition or use a conditional in your cleanup code.

-Todd

On 11/26/07, Mathew Snyder <theillien at yahoo.com> wrote:
> I have a global scrip which applies to all of our queues.  It basically forces
> the status of a ticket to 'new' when it is moved to a different queue.  For the
> most part this works well.  However, I have a group which has "ownership" of two
> queues.  One is our triage queue and the other is a queue for operational support.
>
> Sometimes, a person will take ownership of a ticket prior to moving it from
> triage.  If this happens, it makes setting the status back to new moot since the
> original owner will likely retain ownership and continue working on the ticket.
>
> With that in mind I'm trying to devise a condition which will check if the new
> queue is the ops support queue and if the current owner is a: not Nobody and b:
> has the right to own a ticket in the ops support queue.  Currently, the
> condition for this scrip is 'On Queue Change'.  In order to enact these other
> conditions, will I have to use a custom condition and incorporate the
> functionality of 'On Queue Change' or can I add the conditions to the Custom
> action preparation code field and use it as an additional check?
>
> Or, can I simply use an 'unless' conditional in the Custom action cleanup code
> field?
>
> --
> Keep up with me and what I'm up to: http://theillien.blogspot.com
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