[rt-users] ticket announce email

Mathew Snyder theillien at yahoo.com
Tue Nov 27 16:33:50 EST 2007


I'm considering implementing a method of telling those that need to know when a
ticket has been in our triage queue untouched for a predetermined amount of time
(say, five minutes).  I'd like to poll this queue and, if a ticket which meets
these requirements exists, send an email out telling people to act on it.

Has anyone done this before and if so, which method did you use?

-- 
Keep up with me and what I'm up to: http://theillien.blogspot.com



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