[rt-users] Purge status "deleted" item from database

Debra Deyette deyette at sbceo.org
Wed Nov 28 16:52:48 EST 2007


Thanks to all.  RTx::Shredder sounds like just what I need...

Todd Chapman wrote:
> Debra,
>
> RTx::Shredder
>
> http://search.cpan.org/author/RUZ/RTx-Shredder-0.07/lib/RTx/Shredder.pm
>
> -Todd
>
> On 11/28/07, Debra Deyette <deyette at sbceo.org> wrote:
>   
>> Hello.
>>
>> We have a ticket with confidential information that was accidentally
>> posted to our queue in RT.  I changed the status of this ticket to
>> "deleted".  However, since our techs may have seen the initial ticket
>> and they know the number, if you do a search on that ticket number, you
>> can still bring up the ticket and view the confidential comments.
>>
>> How can I permanently purge this ticket from the database?
>>
>> Thank you,
>>
>> --
>> Debra Deyette
>>
>> Network and Computer Support Supervisor
>> Santa Barbara County Education Office
>>
>> 805.964.4710 x5207
>>
>>
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>>     
>
>
>   

-- 
Debra Deyette

Network and Computer Support Supervisor
Santa Barbara County Education Office

805.964.4710 x5207

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