[rt-users] Searching by Custom Fields

[Todd Chapman]

Add the queue to the search and then the queue's custom fields will appear.

On 11/29/07, Jen Scales <jscales at haverford.edu> wrote:
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> Hello,
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> I apologize in advance if this question has already been asked as I have not
> found a quick way to search the archives and I am new to the list.
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> I need my Help Desk agents to be able to do a simple search on a Custom
> Field (I created fields for Last Name and First Name of the user requesting
> help so that we can quickly search for users by their name when they call
> back for follow up without a ticket number.)  The O'Reilly book indicates
> that this is possible but I cannot find information about how to configure
> RT to do so.  Does anyone have any suggestions for how I might make this
> possible?  I'm fairly sure that I must be overlooking the obvious here.
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> Best,
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> Jennifer Scales
>  Help Desk/Public Lab Coordinator
>  College Information Resources
>  Haverford College
>  jscales at haverford.edu
>  (610) 896-1373
>
>
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