[rt-users] System Error when using mod_fcgid and mod_fastcgi

[Gregory, Matthew]

Hello all,

we are evaluating rt for general support tracking.  I've had it
installed on a slower machine without fastcgi and was trying to boost
performance by switching to fastcgi, preferably mod_fcgid.

Unfortunately, I can't get past the following error:

Distribution: gentoo
RT Version: 3.6.3
error:

System error
error:  	could not find component for path '/l'
context:  	
...  	
85:  	<& /Elements/Logo &>
86:  	
87:  	<div id="quickbar">
88:  	<div id="quick-personal">
89:  	<span class="hide"><a href="#skipnav"><&|/l&>Skip Menu</&></a> |
</span>
90:  	% if ($session{'CurrentUser'}->Name) {
91:  	<&|/l, "<span>".$session{'CurrentUser'}->Name."</span>" &>Logged
in as [_1]</&>
92:  	% if ($session{'CurrentUser'}->HasRight( Right => 'ModifySelf',
Object => $RT::System )) {
93:  	| <a
href="<%$RT::WebPath%><%$Prefs%>"><&|/l&>Preferences</&></a>
...  	
code stack:  	/var/www/localhost/htdocs/rt/Elements/Header:89
/var/www/localhost/htdocs/rt/Elements/Login:68
/var/www/localhost/htdocs/rt/autohandler:298
raw error

*** Raw Error ***

could not find component for path '/l'


Trace begun at /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Request.pm
line 1204
HTML::Mason::Request::comp('HTML::Mason::Request::CGI=HASH(0x9c45038)',
'HASH(0x9ce9ff0)', '/l') called at
/var/www/localhost/htdocs/rt/Elements/Header line 89
HTML::Mason::Commands::__ANON__('Title', 'Login', 'Focus', 'user')
called at /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Component.pm line
135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9c
ea044)', 'Title', 'Login', 'Focus', 'user') called at
/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Request.pm line 1262
eval {...} at /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, 'Title', 'Login', 'Focus',
'user') called at /var/www/localhost/htdocs/rt/Elements/Login line 68
HTML::Mason::Commands::__ANON__ at
/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9c
a5acc)') called at
/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Request.pm line 1262
eval {...} at /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef) called at
/var/www/localhost/htdocs/rt/autohandler line 298
HTML::Mason::Commands::__ANON__ at
/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9c
642b8)') called at
/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Request.pm line 1257
eval {...} at /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Request.pm line 466
eval {...} at /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Request.pm
line 466
eval {...} at /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Request.pm
line 418
HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x9c45038)')
called at /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/CGIHandler.pm line
192
eval {...} at /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/CGIHandler.pm
line 192
HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0x9c4503
8)') called at /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/Interp.pm
line 342
HTML::Mason::Interp::exec(undef, undef) called at
/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/CGIHandler.pm line 123
eval {...} at /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/CGIHandler.pm
line 123
HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x993ac7
4)', 'HASH(0x9b988a4)') called at
/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/CGIHandler.pm line 73
HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH
(0x993ac74)', 'CGI::Fast=HASH(0x9b97ec0)') called at
/var/www/localhost/rt3/bin/mason_handler.fcgi line 76
eval {...} at /var/www/localhost/rt3/bin/mason_handler.fcgi line 76

Matthew Gregory Sr.
Systems Administrator
The Sun News Inc.
c# 843-655-1687