[rt-users] CommandByMail Custom Fields permissions issue

[Scott Hill]

We were having the same issue here, but it looks like I got it fixed...
Caveat: we're running v3.6.1.

I gave Everyone the following custom field rights:

 AssignCustomFields
 ModifyCustomField
 SeeCustomField

With those rights set, unprivileged users' emails are setting the custom
fields properly.

Hope that helps! 

On 9/16/07 4:41 PM, "Loriann Higashi" <loriann.higashi at yale.edu> wrote:

> Hi,
> 
>  
> 
> I am using version 3.4.2, and I have configured the CommandByMail extension.
> We use a php form to generate an email to our system, which creates the
> ticket.  When I use the form, because I have superuser privileges, a new
> ticket is created with the custom fields autopopulated.  However, if a
> non-privileged user uses the form, the custom fields are not populated.
> I've given everyone the "modify custom fields" privilege, but still am
> unsuccessful.  If a user uses the self-service (when I also grant everyone
> the "see custom field" privilege) they can modify the fields, but still no
> luck by sending the appropriate email.  The CommandByMail functionality does
> work for the non-privileged user to set the queue initially on ticket
> creation.
> 
>  
> 
>  I've found that the only privilege I can give that allows a non-privileged
> user to autopopulate the custom fields from the email is the "modify ticket"
> privilege, but I don't want to do that.
> 
>  
> 
> Is there something that I'm missing, or any suggestions on how to fix this?
> 
>  
> 
> Thank you,
> 
> -Lori
> 
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-- 
Scott Hill <shill at metro-dentalcare.com>
Network Administrator
Metro Dentalcare
tel:+1-612-861-9119