[rt-users] scrip: how to check if correspondence from requestor

Joe Casadonte joe.casadonte at oracle.com
Tue Oct 9 09:25:30 EDT 2007


On 9/13/2007 2:25 PM, Phil Lawrence wrote:

> I want to use a scrip to change the status of a ticket to "open" if
> the current status is "reqappr" and RT receives an email from the
> requester.

The Transaction object (I think) has an IsInbound method.  Look into 
that....

-- 
Regards,


joe
Joe Casadonte
joe.casadonte at oracle.com

==========                                                  ==========
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation.               ==
==========                                                  ==========



More information about the rt-users mailing list