[rt-users] disclaimer on first comment for a queue. need a more elegant solution

[Ben Weston]

Greetings all.

 

What I'm trying to do is this.  We want the first comment (when opening
a new ticket) to include after the problem info a disclaimer that
basically says


"We reserve the right to dispose of equipment left more than 90 days
after service is completed, unless other arrangements are made with our
company".

Sig/date line

 

 

 

Right now, I have it set as a signature for all users, but that's really
a pain, since you need to delete it when ever you make a comment update.

 

Is there a cleaner way of doing this (preferably, just for a single
queue)?  I'm guessing that it can probably be done with either a scrip
or a template, but I'm lost as to how to make it work.

 


Thanks,

Ben

 

--

Ben Weston

System/Network Engineer

ComputerHELP! Inc.

(207) 783-8478

 

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