R: R: [rt-users] How to integrate RequestTracker with our web ?

[fchx]

Ok solved. It was a Custom Field's permission problem.

"rt edit ticket/59 set CF-company='badvalue' " works for me.

Thanks for your help
---
<<< FranCHo >>>>>>>>>>>>>>>>>>>>>>>

Subject: R: R: [rt-users] How to integrate RequestTracker with our web ?
Date: Wed, 10 Oct 2007 10:01:48 +0200
From: gcecchi at peviani.it
To: sendas_net at hotmail.com; rt-users at lists.bestpractical.com










I have a CF named "company"; with "rt show" command for 
a ticket with this field valued, I can see that I get 
CF-company 
so the conmand I verified that works in my case in 
3.6.5 is this:
 
[root at rt ~]# rt edit 
ticket/59 set CF-company='Peviani'
# Ticket 59 updated.

you should probably give:
 
rt edit ticket/120650 set CF-3='client_100'
if the name of the CF is "3"
 
This custom field of mine is of type "Select one 
value"
 
Nevertheless, the strange thing is hat if I set an incorret 
value
[root at rt ~]# rt edit ticket/59 set CF-company='badvalue'
# 
Ticket 59 updated.

the ticket is updated in a way that in the main page for the 
ticket I see 
custome fields:
 
company: bad value
 
while if I go in basic data for the ticket I see 
(novalue)  highlighted
 
probably because it has an incorrect 
value....
 
I think the second rt command should give an error, 
instead of updating the ticket.
 
Gianluca
 
 


  
  
  Da: rt-users-bounces at lists.bestpractical.com 
  [mailto:rt-users-bounces at lists.bestpractical.com] Per conto di FranCHo 
  Org
Inviato: martedì 9 ottobre 2007 13.03
A: 
  rt-users at lists.bestpractical.com
Oggetto: RE: R: [rt-users] How to 
  integrate RequestTracker with our web ?


  Ok, it works fine (with -i param too) thanks.

And for the 
  CustomFields what is the solution?

Thanks in 
  advance.
---
<<< FranCHo 
  >>>>>>>>>>>>>>>>>>>>>>>


  
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