[rt-users] Re: Email Error with 'Reply' only

JavaCupiX javacupix at gmail.com
Wed Oct 10 11:59:33 EDT 2007


I had the same problem and created a dedicated scrip for it

Condition: On correspond
Action:Autoreply To Requestors

added to your existing scrip it should work out... but it will send two
separated emails (what a mess...)

On 10/10/07, matt wells <phanoko at gmail.com> wrote:
>
> So I've tested some more.
> All of my CCs get emails and all of my BCCs get emails.  The requestor is
> the only one that does not know that his/her ticket has been acted on.
>
> I have a global Scrip that is below.
> Scrip
> Description -
> Condition - On Correspond
> Action - Notify Requestors and Ccs
> Template - Global template:Correspondence
> Stage - TransactionCreate
>
> template 5
> Correspondence
> Default correspondence template
> RT-Attach-Message: yes
> 1
> {$Transaction->Content()}
>
>
>
>
> On 10/10/07, matt wells <phanoko at gmail.com > wrote:
> >
> > When I create a ticket for a user they get an email.
> > When I close the ticket they get an email.
> > When I hit Reply in the ticket it shows and outgoing email but they do
> > not get it.  Nor does it get send to sendmail.
> >
> >
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20071010/469a2f1f/attachment.htm>


More information about the rt-users mailing list