[rt-users] Reminders for nobody

[Kenneth Crocker]

Dirk,


	Sure. I used RT Query to pull tickets from a queue and then used the 
advanced module to add "AND TYPE = 'reminder'". The results showed all 
reminders, including the ones that belonged to "Nobody'. I selected Bulk 
Update and unchecked the reminders I didn't want updated and then 
selected to update the status to "resolved' and hit update. All 
reminders with nobody were resolved. I could now enter a good reminder 
with an owner. It's not a patch, just a method. Hope it helps.


Kenn
LBNL

On 10/10/2007 10:36 PM, Dirk Pape wrote:
> Hello,
> 
> --Am 10. Oktober 2007 11:41:15 -0700 schrieb Kenneth Crocker 
> <KFCrocker at lbl.gov>:
> 
>>     Awhile back I thought I saw an inquiry about how to get rid of 
>> reminders
>> that had "Nobody" as the owner. I didn't see any resolutions on that. Did
>> someone come up with one? I have, but I don't want to be redundant.
> 
> I also asked this and have been confirmed that it is a bug. I would like 
> to see your resolution.
> 
> Regards,
> Dirk.
>