[rt-users] User missing from "Everyone" group

[Stephen Turner]

Can anyone think of a reason why a user in the RT database would not appear in
the "Everyone" group?

The user id is 709157
The "Everyone" group id is 3

This query returns no rows:

select *  from groupmembers where groupid = 3 and memberid = 709157;

I've arrived at this point trying to track down why this user gets the message
"No permissions to create ticket in 'queue-x' " when in fact queue-x allows
SeeQueue and CreateTicket to Everyone.

The user is allowed access to RT but is not privileged. His Membership screen
shows no memberships - other users with these permissions show "Everyone" and
"Unprivileged" in the membership. This smells like data corruption.

Thanks,
Steve