[rt-users] Strategies for dealing with an old RT system

[John Arends]

I set up a test RT system a while back as we did planning to build our 
production service. As to be expected, despite my warnings, several 
groups started treating the test system as a production service, and 
have an awful lot of knowledge stored in the system.

It doesn't appear there really is a way we can import the old info so it 
looks like I'll have to keep the "test" system alive for a couple of 
years and just have a cutover date where we ask that nothing new go into 
the old system. Luckily the "test" system used email addresses like 
email at rt-test.something.edu so I don't have to worry about replies to 
old tickets ending up in the new system.

Any suggestions? Has anyone dealt with this before? Could there be a 
neat solution I'm unaware of?