[rt-users] auto-assign on create from web ui?

Gary Oberbrunner garyo at genarts.com
Mon Oct 15 18:12:13 EDT 2007


Is it possible to tell whether a ticket is coming from email (all our tickets
from customers come in that way) or via the web ui (in which case it's entered
by a tech)?  I'd like tickets entered via the web ui to get auto-assigned to
the person entering them.

thx,

-- Gary Oberbrunner




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