[rt-users] Auto-create Ticket CC from Email CC

[Sumner, Todd]

Thank you! This is what I was looking for.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andreas
Schamanek
Sent: Tuesday, October 16, 2007 4:19 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Auto-create Ticket CC from Email CC


Hi there,

On Tue, 16 Oct 2007, Edward Kovarski wrote:

> If I am not mistaken, that is the default behaviour -- all CC's are
> automatically added and maintained within the ticket context.

AFAIK, it's not a default. It's done if

  Set($ParseNewMessageForTicketCcs , true);

is set in RT_SiteConfig.pm

HTH,

-- 
-- Andreas

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