R: [rt-users] RT 3.6.3 Reverse History Order patch

Gianluca Cecchi gcecchi at peviani.it
Fri Oct 26 03:29:06 EDT 2007


Or you can do eventually
login as root
Select preferences (top right)
Select RT at a glance
Select unowned tickets
at right side where there is "order by"
first option by default is
Created   Asc

Change to Desc 

But I don't know it this affects also non root users when they log-on or how to modify their preferences if not...

Gianluca

> -----Messaggio originale-----
> Da: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] Per conto 
> di Kenneth Crocker
> Inviato: venerdì 26 ottobre 2007 0.25
> A: o.nash at cs.ucc.ie
> Cc: rt-users at lists.bestpractical.com
> Oggetto: Re: [rt-users] RT 3.6.3 Reverse History Order patch
> 
> o.nash
> 
> 
> 	We have 3.6.4 and don't have the problem you described. 
> Perhaps an upgrade to that version will resolve the problem.
> 
> 
> Kenn
> LBNL
> 
> On 10/25/2007 3:00 PM, o.nash at cs.ucc.ie wrote:
> > running RT 3.6.3 on linux.
> > I read http://wiki.bestpractical.com/view/ReverseHistoryOrder
> > Which desribes some patches that will change the 
> Transaction history order
> > of tickets viewed on webpage.
> > 
> > I tried the first simple option described:
> > added line to RT_SiteConfig
> > Set($OldestTransactionsFirst, 1);
> > then cleared mason cache
> > restarted apache but the history still shows Oldest First.
> > Setting Set($OldestTransactionsFirst, 1); causes apache to 
> fail to restart
> > with erros about file permissions ....strange.
> > 
> > So does anybody have a work around for RT 3.6.3 to do this.
> > -- 
> > thanks
> > Oliver
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> 
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
> 
> If you sign up for a new RT support contract before December 
> 31, we'll take
> up to 20 percent off the price. This sale won't last long, so 
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> 
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> 
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