[rt-users] Operations reports/statistics

Boris Jordanov jordanov at brg.bg
Sat Sep 1 03:34:11 EDT 2007


Hi list,
has someone implemented statistics like average time between ticket 
creation and ticket start (new->open), average resolve time, percentage 
of tickets resolved in one call (ticket is created and resolved 
directly, in one action) Something like help desk efficiency metrics?



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