[rt-users] Re: Outgoing email To: header

[Richard Brady]

Hi Andreas

Thanks for the tip. I've also customised the the bit at the bottom but
this doesn't stop people from asking why the To: field is blank in
Outlook. I'd like to avoid editing source, but I think it may be
possible to add headers in the templates for 3.6, so will have a look
into that and let you know.

Regards,
Richard

> On 9/11/07, Andreas Schamanek <schamane at fam.tuwien.ac.at> wrote:
> >
> > Hi Richard,
> >
> > On Tue, 11 Sep 2007, Richard Brady wrote:
> >
> > > Is there any way to easily change this so that AdminCC recipients
> > > actually get a To: header.
> >
> > >From my point of view this would best be done by changing the source
> > code (speaking of 3.4.5) but I am by no means authoritative.
> >
> > Personally, I helped myself by adding this information at the end of
> > messages by adding the following to the involved templates:
> >
> >   --
> >   URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
> >   { if( my $towner = $Ticket->OwnerObj->EmailAddress ) { "Own: ".
> >   $towner ."\n" } }RQs: { $Ticket->RequestorAddresses }
> >   { if( my $tcc = $Ticket->CcAddresses ) { "CCs: ". $tcc } }
> >
> > Now, if I only knew how to also add OtherRecipients :) See my message
> > of 2007-08-30 (archived at
> > http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg09110.html )
> >
> >
>