[rt-users] Auto-creating child tickets

[Mathew Snyder]

I'm still trying to sort through this.  A little more info:

*I'm logged in as root (SuperUser rights).
*I've not assigned any rights to any other user or group (with one exception;
see below).
*I'm creating a ticket in one queue for which the Auto-ticket creation is
configured.
*I can see this ticket and do everything associated with it.
*The queue into which the auto-created ticket goes has the following rights for
everyone: CommentOnTicket, CreateTicket, ModifyTicket, OwnTicket, ReplyToTicket,
SeeQueue, ShowTicket, ShowTicketComments, TakeTicket.
*If I create a ticket directly in the auto-created ticket's target queue I can
see it.
*The only tickets which don't show up are those created automatically.

Any further assistance on this issue will be infinitely appreciated.

Keep up with me and what I'm up to: http://theillien.blogspot.com


Roy El-Hames wrote:
> Matthew;
> Have you looked at the permissions you have on that queue, do you have
> Show Ticket right ..
> Roy
> 
> Mathew wrote:
>> Does anyone have any thoughts on this?
>>
>> Keep up with my goings on at http://theillien.blogspot.com
>>
>> Mathew wrote:
>>  
>>> I've applied the approval creation explanations on the wiki to an
>>> auto-child ticket creation.  However, the child tickets don't appear in
>>> the queue I've set them to.  Looking in the database, I see that the
>>> tickets do exists and they are in the queue they are supposed to be in
>>> but they aren't in the GUI.  Anyone know what I should be looking at to
>>> resolve this?
>>>
>>>     
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> 
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