[rt-users] Problem with categories in custom fields

[Mathew Snyder]

Anyone have any input on this?

Keep up with me and what I'm up to: http://theillien.blogspot.com


Mathew Snyder wrote:
> Chet Burgess wrote:
>> Greetings,
>> 	I had a user report a problem with categories in custom fields recently
>> that I have been unable to solve. I have looked through the wiki, the
>> bugs listed in rt, and the mailing lists and I have been unable to find
>> a solution to my problem.
>>
>> 	We have several custom fields that have been created as a type of
>> "Select one value", with a validation of "Mandatory". The problem is
>> that when a user creates a ticket, or updates an existing ticket, the
>> category that is associated with the name is not saved. As an example if
>> you created a custom filed with 2 values, each with a different name and
>> category, only the name is saved with the ticket. The category field
>> will be left as "-".
>>
>> 	This is causing a problem as some times we have the same name in
>> different categories (we have the same components within different
>> products and we use the custom fields to indicate which component and
>> product the ticket is for).
>>
>> 	I have been able to reproduce on both RT 3.6.1 which we run in
>> production and on RT 3.6.4 which we run in test. I have noticed that
>> when creating a new ticket in RT 3.6.4 with a custom field of this type
>> the following error is being logged.
>>
>> Jul 18 15:25:32 hostname RT: Use of uninitialized value in string eq at
>> /usr/local/rt/lib/RT/Record.pm line 1686.
>> (/usr/local/rt/lib/RT/Record.pm:1686)
>>
>> 	When updating an existing ticket the name value gets updated, but the
>> category does not get set and remains as just "-". The following message
>> appears in the "Results" section at the top of the page after clicking
>> "Save Changes" in both RT 3.6.1 and RT 3.6.4.
>>
>> User asked for an unknown update type for custom field
>> ChetTestSelectSingleValue for RT::Ticket object #6
>>
>> As mentioned I have seen this problem in both RT 3.6.1 and RT 3.6.4. We
>> are running on RHEL 3 Update 8 with apache 1.3.31, Perl 5.8.4, mod_perl
>> 1.29, and mysql 4.0.18.
>>
>> Has anyone seen this before and/or know if there is something else I
>> need to do to enable this functionality?
>>
>>
> 
> Did you ever get any input on this?  I actually just ran into the same issue
> verified using both IE and Firefox on Windows and Linux.  I have a couple other
> issues with it as well also on both 3.6.1 and 3.6.4.  I'm running Fedora Core 5
> and mysql 5.0.0.2 though.
> 
> First, when using Firefox, selecting a category filters the second drop down
> (the one with the actual values) to just the values of that particular category
>  (which I suspect to be the intended behaviour).  However, in IE, this is not
> the case.  Selecting the category does not run the filter on the second drop
> down.  All categories and values are listed regardless of the category selected
> in the first drop down.
> 
> Second, once a value has been assigned to a category, it is not possible to
> remove it by simply blanking out the category field.  When testing this feature,
> I found that in order to remove the category from an item, I had to delete the
> item and then recreate it.  After doing this, it would appear in the drop down
> list as not being associated with any category while all others which have not
> been changed still were.  Attempting to simply set the category as blank
> resulted in it being repopulated with the category after hitting submit.
> 
> Are there plans on fixing this with the next release?
> 
> Mathew
> Keep up with me and what I'm up to: http://theillien.blogspot.com
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