[rt-users] How could I do this scrip

Dummy cerberus dummycerberus at gmail.com
Tue Sep 25 04:02:35 EDT 2007


Hello,

I'm working to show RT to upper management, because I want we to move
from old legacy issue tracking app to RT.

Now I'm receiving issues created at the legacy application from a
generic mail account issuetracking at mydomain.

I'm writing a scrip to be applied on create at the main queue of RT:
it has to take the email of the real requestor and change it on the RT
ticket...

I've found $self->TicketObj->Creator to be the key field... but it is
a numeric value, and I have the email account of the creator...
moreover, most of the users aren't in DB, since they are supposed to
authenticate from LDAP and they haven't logged in the system...

How could I achieve this taks?

Best regards,

M.A.



More information about the rt-users mailing list