[rt-users] move ticket to appropriate queue when someone takes the ticket

[Kenneth Crocker]

Kenh,


	Not to criticize but why have the general queue? Why not just give 
every queue it's own E_mail address and alias? That way when a ticket is 
created, it is already in it's proper queue and support personnel can 
just take it? It would save a bit of time and confusion.


Kenn
LBNL

On 9/26/2007 7:42 AM, KENH KASA wrote:
> Hi, I'm using RT 3.6.4 and defined several queues and users with one of 
> the queue being the default that receives all the tickets. I was 
> wondering when soemone takes the ticket is there a way to move the 
> ticket automatically from default queue to the queue that the owner has 
> been assigned.
> In our configuration, each owner belongs to the default queue and only 
> one other queue .
> 
> thanks
> 
> ed
> 
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